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Terms and conditions of use and contract


This site is owned and operated by Steldan Kanpandegi SL (hereinafter, The Company), with registered office at C/Campanario, 11, 20003, DONOSTIA, tax identification number B20788550.


Steldan Kanpandegi SL is registered in the Mercantile Register of ####LACE_R_MERCANTIL####, Volume ####TOMO_R_MERCANTIL####, sheet ####FOLIO_R_MERCANTIL####, section ####SECCION_R_MERCANTIL####, entry ####INSCRIPTION_R_MERCANTIL#### and with page ####HOJA_R_MERCANTIL####.


This website and the service provided (hereinafter the Service) is available to any user and is subject to the following terms and conditions: these Terms of Use and Agreement, our Privacy Policy and our Cookies Policy.

By using the Service you agree to our terms and conditions. You agree not to use this site for any unlawful purpose.

On the other hand, we inform you that for legal reasons we archive the electronic documents in which subscriptions to our paid services are formalised. You will be able to access these documents at any time by requesting them at:

Description and Use of the Service


Through the Service you can give tasting menus as a gift.


Users undertake to use the Service in accordance with current legislation and the terms and conditions of the platform.

Likewise, users undertake not to collect data for advertising purposes, send advertising of any kind or communications for sales or other commercial purposes. Nor may they make data collected through the Service available to third parties for any purpose whatsoever.

In the event of non-compliance with these obligations, users shall be liable to third parties. Similarly, in the event of damaging, rendering useless, overloading, deteriorating or impeding the normal use of the materials and information contained in the Service, the information systems or the documents, files and all types of content stored in any computer equipment of the Service, its members or any user of the Service.

External links

You may be directed from the Service to other websites via links.

However, The Company has no control over those sites or their content, subject to their own terms and conditions. Therefore, The Company is not responsible for the quality, truthfulness or accuracy of the information contained therein.


By registering for our Service, or purchasing any of our products or services, you represent that you are of legal age and have the legal capacity to be bound by this agreement and to use the site in accordance with its terms and conditions, which you fully understand and acknowledge.

If you are contracting on behalf of a company for the Service, you acknowledge that you have the appropriate authority and representation on behalf of the organisation to do so.

You represent that all information you provide to access the Service, before and during use of the Service, is true, complete and accurate.

Intellectual and industrial property

The content and information of the Service (among other data, text, sound or image), as well as the hardware or software elements used to provide such content and information, are the property of The Company or it has the corresponding authorisations for their use.

Furthermore, the modification, reproduction, duplication, copying, distribution, sale, resale and other forms of exploitation for commercial or equivalent purposes of the Service are prohibited.

Any other use of the content of the Service requires our prior written consent.

Content of the user

You can contribute to the Service by sending messages to us at our email address, through the contact form or by sending messages through the platform’s messaging system (“Content”).

We may use your Content in a variety of ways, such as: displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity, correcting errors, promoting it or distributing it.

Therefore, by submitting Content to us, you grant The Company a worldwide, non-exclusive, royalty-free, non-transferable, transferable, sub-licensable licence to use that Content.

This means that the Content remains yours, but The Company, by virtue of that licence to use, may:

(a) use, reproduce, modify, adapt, translate, distribute and publish the Content, create derivative works from it, display and perform it throughout the world, by any known means and for any lawful purpose; and (b) use the name that you submit in connection with that Content.

However, The Company reserves the right not to publish Content or information that is false or infringes the rights of third parties.

Price and taxes

The prices of the products offered in the Service are indicated in euros (€) and include the value added tax (VAT) applicable to these services in Spain.

In the event that the customer’s place of residence or domicile is another member state of the European Union or a third country, the price of the reservation may be modified if the applicable tax rate is different.

Payment and METHODS

In order to contract our products, it is essential to pay the full amount in advance.

Payment for the contracted service may be made:

  • By credit or debit card VISA or MasterCard, the amount being charged at the time of purchase of the products.
  • In this regard, The Company informs credit and debit card holders that it is responsible for transactions in the online shop. These transactions are carried out on a secure page, using SSL technology to guarantee the security of data transmission.

Validity of offers

The products offered in the Service, and their prices, will be available for purchase as long as they are in the catalogue displayed on the website.

In any case, The Company reserves the right to make any modifications it deems appropriate to the Service, and may update the functions of the Service according to the market.

The prices that appear on the website are for guidance only. The Company reserves the right to change prices without prior notice.

Please note that despite the updates that are made to the prices of the Service, they may contain errors. We will promptly correct any errors that appear, but they will not be binding on the Service.

Exclusion of guarantees and liability

Except in those cases expressly described in these terms and conditions and to the extent permitted by law, The Company shall not be liable for damages of any kind that may be due to the lack of accuracy, completeness or timeliness, including errors and omissions, of the information contained in the Service. Likewise, neither is it liable for any duty or commitment to verify or monitor its contents and information.

Likewise, The Company does not guarantee the availability and continuity of the operation of the Services. The Company will try to give sufficient advance notice of any interruptions that may occur in the operation of the Service whenever possible.

The Company excludes, to the full extent permitted by law, any liability for damages of any kind that may be due to the lack of availability or continuity of the operation of the Service. Likewise, with respect to the defrauding of the usefulness that users may have attributed to the Service.

Likewise, The Company excludes any liability for damages of any nature that may be due to the use of the Service and its contents by users, clients or professionals, or that may be due to the lack of veracity, validity or authenticity of the information that users provide to others about themselves. In particular, The Company excludes any liability for damages of any kind that may be due to the impersonation of a third party by a user in any kind of communication made through the Service.

Right of withdrawal, returns and refunds

Right of withdrawal

As a user, you have the right of withdrawal for a period of 14 days, starting from the moment you receive the product ordered, always in accordance with the applicable regulations. To do so, you must fill in and send us the cancellation form included in the Annex by e-mail to

Returns, exchanges and refunds

If, once the product is received, it arrives damaged or in poor condition, The Company allows you to exchange it for a new one within thirty (30) calendar days, counting from the date of receipt, and at no additional cost.

The return of purchased items must be carefully packaged and include the delivery note. For returns, please contact us at

If the return cannot be made by ordinary post, once the request has been confirmed, the carrier will contact you to arrange the day and time of collection, at no additional charge.

On the other hand, if by mistake you were delivered a product other than the one you requested, please inform us at and we will deliver the correct product, collecting the first one, at no additional charge to you.

Modifications and invalidity

We may update the terms and conditions of the Service in the future, as well as features and functions of the Service itself. However, this will not adversely affect the quality of any specific service we have expressly agreed to provide.

We will inform you about changes in terms and conditions by posting a notice in a prominent place on our website and/or by email.

If any provision of our terms and conditions is found, in whole or in part, to be invalid or unenforceable, it will only affect that provision or that part of it which is invalid or unenforceable. The terms and conditions shall survive in all other respects, and such provision, or the part of it that is affected, shall be deemed not to have been made.

Claims and actions arising from the contract

This service is governed by Spanish law.

In order to simplify the resolution of civil claims and reduce costs, we do not exclude the possibility of submitting to an Arbitration of Equity of the Court of Arbitration of the Chambers of Commerce and Industry.

In this respect, and in accordance with the applicable regulations, the Company informs of the existence of a European online dispute resolution platform that facilitates the out-of-court resolution of such disputes for contracts concluded online between consumers and Internet service providers. This platform can be accessed via the following website:

If the Service is contracted by a company, in the event of any dispute, the parties submit to the courts of Donostia and to Spanish legislation.


If you have any questions about these terms and conditions, please contact us:


Address: C/Campanario, 11, 20003, DONOSTIA